Unique among law firms, The LP Way™ is the firm’s model for creating an unparalleled client experience at an exceptional value. The value of The LP Way™ is that it creates a structure for the whole firm to deliver a consistent, unparalleled client experience. Every person at LP – attorney and non-attorney alike – provides exceptional client service because The LP Way™ offers both the framework and the reason for doing so.
The LP Way™ is our business strategy. It’s not merely a philosophy or a catchy slogan. It provides a common language and a simple five-step process that the entire firm can and does embrace. The LP Way™ is our model for creating value for our clients through an unparalleled, consistent client experience, by adhering to these five steps:
Step 1 – Attract and retain talent.
Step 2 – Lead by example.
Step 3 – Cultivate effective practice groups.
Step 4 – Align systems.
Step 5 – Ask for feedback.
The LP Way™ ensures we attract and hire talented people, provide them with effective practice groups and strong support systems, and that they adhere to our non-negotiable values.