Menu

Ask me about The LP Way.

The LP Way™

It's a strategy, not a slogan.

Unique among law firms, The LP Way™ is the firm’s model for creating an unparalleled client experience at an exceptional value. The value of The LP Way™ is that it creates a structure for the whole firm to deliver a consistent, unparalleled client experience. Every person at LP – attorney and non-attorney alike – provides exceptional client service because The LP Way™ offers both the framework and the reason for doing so.

The LP Way™ is our business strategy. It’s not merely a philosophy or a catchy slogan. It provides a common language and a simple five-step process that the entire firm can and does embrace. The LP Way™ is our model for creating value for our clients through an unparalleled, consistent client experience, by adhering to these five steps:

Step 1 – Attract and retain talent.

Step 2 – Lead by example.

Step 3 – Cultivate effective practice groups.

Step 4 – Align systems.

Step 5 – Ask for feedback.

The LP Way™ ensures we attract and hire talented people, provide them with effective practice groups and strong support systems, and that they adhere to our non-negotiable values.

image
Ask Us About The LP Way

Client service is the motivation behind all actions and systems put into place at LP. A lot of firms talk about client service, but LP does more than talk. It has created a process to align everything and everyone at LP with one goal: Providing you with an unparalleled client experience.

The LP Client Experience

Levenfeld Pearlstein’s mission of creating an unparalleled client experience informs much of how we operate. Everything we do - from hiring new employees to planning for the coming year - places the firm's desire to serve our clients front-and-center.

To let our clients know how we are shaping their experience, LP sends a regular communication. It lays out what we have accomplished and what we are working on. We don’t want our clients to be in the dark regarding how we are working to give them an unparalleled client experience, and we also want to make good on our promise of “No surprises.” This communication accomplishes both.

Step One of The LP Way™ is to attract and retain talent.

© 2019 LEVENFELD PEARLSTEIN