Speaking Engagements / The University of Chicago
Angie Hickey to Present in Ark Group’s Client Growth Strategies Program
November 12, 2015
8:30 AM - 4:45 PM
Executive Director, Angie Hickey will be a speaker during Ark Group's Client Growth Strategies for Legal Services program. This program will showcase a client-centric approach to winning & retaining business. Angie will present on 'Client Service Innovation: New Data and Measures,' which will discuss law firm client service approaches, models and measures that industry leaders are employing to better serve their clients, enable stronger relationships, and provide a platform for differentiation and growth.
Key discussion topics will include:
- The changing nature of legal marketing and why law firms must change their marketing priorities
- Triggers toward action: Connecting the dots between client service, the client experience and the bottom line
- What clients want from their firms, beyond practical legal advice
- The challenges firms face when launching and supporting a sophisticated client service program
- How law firms can demonstrate the firm's broader value proposition as part of its pricing strategy
- Developing a strategic plan to keep your clients' data secure
For more information and registration, please click here.