We promise unparalleled client service but to deliver it, we must rely on our clients to tell us how we’re doing. That’s why a critical component of The LP Way™ is to consistently request feedback to make sure we are making good on that promise.
We solicit feedback from our clients in a variety of forums, including post-matter interviews and real time input by conducting client interviews with institutional clients. This is not new for us. We have done it for more than 20 years.
One of the benefits of our commitment to collecting client feedback is that we can publicly share their views. Below we include reviews and feedback received from our clients over the past two years related to our client service pledge:
- Know Your Client
- No Surprises
- Move with Speed and Quality
- Establish Expectations, Then Beat Them.
We work hard to be worthy of these ratings, and even harder to keep them.